The Hurt Locker
Frequently Asked Questions
-
Every item is produced specifically for each order through our partnered vendors. We prioritize custom production, quality control, and limited-run manufacturing over mass-produced inventory.
-
Some orders may arrive earlier, but customers should expect the full production timeline, especially during launches, events, or high-demand drops.
-
Selected JSOC* members may work directly with our creative team to develop personalized merchandise drops and division gear.
-
Community design requests may open in the future. At this time, merchandise designs are curated through the official JSOC* creative process.
-
Orders may ship separately depending on the production partner and item type.
-
Because many products are made to order, returns are limited unless an item arrives damaged, defective, or incorrect.
-
Contact support with your order information and photos of the issue. We’ll work with the vendor to make it right.
-
Contact us as soon as possible. Once production begins or an order ships, address changes may no longer be possible.
Have Questions?
We'll review your message and get back to you within 48 hours.